Some years ago I worked as a pharmacy tech. On our computer screen at BugFarts*, we had a block that would tell us how long it would take to process our current customer’s prescription. But it wasn’t entirely accurate. So we would, having an idea of how busy we were, guestimate longer times when appropriate.
One day my Store Manager walked over to me:
SM: “You know, you MUST use the timer on the screen. We are bound by corporate policy to use it. Don’t you have any common sense? That why we HAVE the computer timer! Use it!“
A few weeks later, I told a customer the amount of wait time indicated on the screen. My Pharmacy Manager walked over to me:
PM: “Hey! Are you telling them the wait time from the timer? You know we can’t fill that prescription in that amount of time as busy as we are! Use some common sense! You know better!”
Me: “ummm”
*name edited
Tears and Catharsis 